Information on the processing of personal data for customers at Renbiten

Note: this page is automatically translated with Google Translate.

On May 25, 2018, the new EU directive GDPR (Data Protection Regulation) entered into force.

The Data Protection Regulation means that you get better control over what personal data companies and organizations have about you and how this may be used. It is important to us that you feel safe contacting us.

Your personal data, such as name, phone number, email, etc. we only use to be able to respond to your requests or orders.
This information is never transferred to third parties, with the exception of necessary information provided to our partners, such as hotels and other guide companies. This is so that we can fulfill our commitments to you as a customer.

Right to request information

As a customer with us, you always have the right to receive information about who is responsible for yours
personal data, why, how long and what they will be used for. Your personal data is always
protected with and the processing takes place in accordance with applicable data protection regulations and ours
internal guidelines and procedures. You have the right to receive information about which of your personal data we have saved at Renbiten AB.

From where do we collect personal data?

We register and process the data that you provide to us yourself, for example in connection with becoming a customer with us. We do not collect any information about you from other sources.

What personal data do we process and why?

When you order goods or book something with Renbiten, we will need your contact details to be able to reach you in matters regarding orders, returns, invoices, etc. We will therefore ask you for your address, your telephone number, any organization number and your email address .

How long is your data saved?

Your data is registered with us as long as you are our customer. If you choose to end your collaboration with us, your data will be saved for 7 years, according to the Accounting Act. After that, your data will be deleted with us.

Recipients with whom we may share information

Renbiten AB never gives out your information to anyone who asks us, such as your phone number or your address. When we send emails in the form of invitations or newsletters to a group, no other recipient ever sees your email address.

Your rights
Access to your personal data

You have the right to request confirmation from us if we process personal data concerning you, and in such case to request access to the personal data we process about you, a so-called register extract. You have the right to request such an extract once a year.

You have the right, if you believe that information about you is incorrect or incomplete, to request that the information be corrected.


Under certain circumstances, you have the right to have your personal data deleted, for example if the processing is based on consent and you revoke this consent. However, this does not apply if, for example, we are obliged by law to preserve the data.

Who do I contact with questions?

If you have any questions about our processing of your personal data, please contact us:

Helena Andersson 070-5779376,